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Customer Service Representative – LBC Antwerp

WE ARE LOOKING FOR A CUSTOMER SERVICE REPRESENTATIVE 

ANTWERP REGION

3 REASONS TO JOIN LBC TANK TERMINALS

1| Purpose of the job and added value

2| Working environment and place of work

3| LBC Tank Terminals as a company

  • What we believe you need to be successful as Customer Service Representative
  • Remuneration
  • How to apply

PURPOSE OF THE JOB AND ADDED VALUE

As a CS employee you form a fully-fledged note board for all internal and external customers, and you guarantee an optimal relationship between LBC and the customer. You represent the interests of all customers through planning coordination, follow-up.

You are an important link in the worldwide transport for customers and you bundle the services of various service providers. Besides that, you are responsible your own safety and environmental and quality awareness and acting within the frameworks set by management.

This entails the following tasks and responsibilities:

Communication with customers:

  • Point of contact by phone or email
  • Switch between customer and execution
  • Proactively initiate internal communication with planning, customs and shipping.

Administration for customers:

  • Order creation (trucks, railways, ships, transfers, …)
  • Slot management and planning
  • Create and provide all required documentation for shipments (COA, CMR, VGM, CIM, … )
  • Custom formalities and declaration (excise, duties, transit, …)

Customer inventory management:

  • Tank levels, profit/loss, corrections (reporting)
  • Daily and interim reporting (movements, levels, …)
  • Inventory of IBCs and Vessels

Account management:

  • Creation and maintenance of Customer SOP and communication matrix
  • Handling complaints or claims and initiate corrective actions
  • Launch of new customers
  • Reporting and KPI’s
  • Organizing and maintaining customer visits, audits, QBR’s, …

Digitization and digital terminal:

  • Promote and support self-service through the customer portal
  • Evaluate current work tools and procedures (continuous improvement)
  • Contribute actively to move towards a paperless environment

Quality and support:

  • Communicating and monitoring tank availability: inspections, cleaning, technical problems, …
  • Protect customer need in our organization
  • Backup, support team members

WORKING ENVIRONMENT AND PLACE OF WORK

People in LBC are complementary to each other, based on different backgrounds, ways of thinking and how to approach/resolve matters. Only through collaboration of these different perspectives can we fulfil our ambition as a group.

The CS employee reports to the Manager Customer Service and does not provide leadership himself.

WHAT WE BELIEVE YOU NEED TO BE SUCCESSFUL AS HSSEQ ENGINEER

Professional education/experience and other requirements:

  • Bachelor Logistics, forwarding or equivalent through relevant work experience
  • 3 years’ experience in the domain of forwarding, logistics import or export, logistics file manager, internal sales
  • Basic customs formalities
  • Handling customer file from A-Z
  • Languages: Dutch, English
  • Knowledge of MS Office
  • VCA-VOL

Who are you

  • Analytical
  • Accurate
  • Communicative
  • Flexible

REMUNERATION

  • Competitive salary dependent upon experience;
  • Hospitalization insurance/coverage
  • Meal and eco vouchers

HOW TO APPLY

If you want to apply, please submit your resume accompanied by a brief motivation letter to Mees van der Pluijm m-vanderpluijm@lbctt.com. If you have any additional questions prior to your application, you can also contact Mees at +31 6 40104074.


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