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Customer Service Representative – LBC Rotterdam

WE ARE LOOKING FOR A CUSTOMER SERVICE REPRESENTATIVE

ROTTERDAM REGION

3 REASONS TO JOIN LBC TANK TERMINALS

1| Purpose of the job and added value

2| Working environment and place of work

3| LBC Tank Terminals as a company

  • What we believe you need to be successful as Customer Service Representative
  • Remuneration
  • How to apply

PURPOSE OF THE JOB AND ADDED VALUE

As a permanent point of contact, you represent the interests of your customer at the terminal. Taking into account the commercial and strategic interests of the terminal, you strive for optimal and proactive service provision with the ultimate aim of guaranteeing customer satisfaction and continuous improvement.

  • Adhere to the LBC safety guidelines and ensure that these guidelines are observed by everyone.
  • Actively contribute to the reduction of TRIFR by continuously paying attention to safety and the prevention of incidents.
  • Responsible for the accurate and service-oriented handling of customer orders throughout the entire process (from order acceptance to invoicing).
  • Effective communication and proactive coordination with customers and other departments (Operations, Dispatch, Planning, Customs and Sales) as well as external parties (including inspectors, road/rail carriers) enable you to execute customer orders and service requests in an optimal and result-oriented way, which means customer satisfaction is positively influenced.
  • Provide input for the account plan in consultation with the Sales Manager and Manager CS & Dispatch and proactively use this as a guideline to offer the highest possible service level within the framework of the commercial agreements, taking into account the operational possibilities.
  • Backup colleagues and their customer portfolios, including customer-related customs activities, so that the customer is not dependent on the same contact person and can always contact LBC Rotterdam with his/her questions.
  • You are the point of contact for customers and the internal organization in the operational execution for customer orders.
  • Responsible for evaluation and implementation of preventive measures and process improvements to proactively eliminate/prevent problems and complaints.
  • You are responsible for an up-to-date and complete administration of customer files.
  • Responsible for the administrative follow-up of incoming and outgoing movements via stock management, including possible processing of differences between physical stock and administrative book stock.
  • You are responsible for all agreed customer reports.
  • You proactively participate in the periodic operational review meetings with customers (by telephone or face-to-face) with the aim of following up agreed action points and identifying and realizing service improvements.
  • You proactively participate in cross functional projects in pursuit of continuous improvement of both processes and customer service/satisfaction.

WORKING ENVIRONMENT AND PLACE OF WORK

People in LBC are complementary to each other, based on different backgrounds, ways of thinking and how to approach/resolve matters. Only through collaboration of these different perspectives can we fulfill our ambition as a group.

The CS employee reports to the Manager Customer Service & Dispatch and does not provide leadership himself.

 

WHAT WE BELIEVE YOU NEED TO BE SUCCESSFUL AS CUSTOMER SERVICE REPRESENTATIVE

Professional education/experience and other requirements:

  • Completed MBO5 training towards commerce basics
  • Knowledge of customs (training) and excise regulations/formalities basic
  • Knowledge of relevant legislation (ADN, ADR, RID)
  • Fluency in working with standard IT packages (Outlook; ERP systems – terminal and customers; Excel; Word; Sharepoint.
  • Languages: Dutch, English and a third language is an advantage.
  • Relevant experience: at least 5 years

Who are you?

  • Integrity
  • Safety oriented
  • Customer focused
  • Communicative
  • Good at working together

REMUNERATION

  • Competitive salary dependent upon experience;
  • Pension based on an average pay scheme;
  • 13e month;
  • 26 vacation days with the option to purchase a maximum of 18 flex days;
  • Collective health insurance.

HOW TO APPLY

If you want to apply, please submit your resume accompanied by a brief motivation letter to Mees van der Pluijm m-vanderpluijm@lbctt.com. If you have any additional questions prior to your application, you can also contact Mees at +31 6 40104074.


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