Back to jobs

IT Service Desk Engineer – LBC Belgium Holding

WE ARE LOOKING FOR AN IT SERVICE DESK ENGINEER

BELGIUM REGION

3 REASONS TO JOIN LBC TANK TERMINALS

1| Purpose of the job and added value

2| Working environment and place of work

3| LBC Tank Terminals as a company

  • What we believe you need to be successful as IT Service Desk Engineer
  • Remuneration
  • How to apply

PURPOSE OF THE JOB AND ADDED VALUE

The IT Service Desk Engineer role is considered important and very valuable within the company. The main responsibility is the coordination and execution of the day-to-day support activities related to the workplace environment. A customer-centric IT service, a professional attitude and a strong focus on communication to all our stakeholders - our LBC colleagues – are key elements for this role.

He/She will be responsible for providing first – and second line support to ensure a high-quality IT service to our users and thus contribute to the success of LBC as a company.

This role reports to the IT Manager EU & US.

  • IT Service Management - take full ownership of support tickets
    • Act as first point of contact for all support calls & tickets by end-users
    • Troubleshoot on reported issues
    • Provide first line IT technical support issues to end users
    • Dispatch tickets to the appropriate support groups
    • Track progress on all issues and requests and ensure timely resolution
    • Provide professional and regular feedback to the end-user(s)
  • Coordinate and follow-up of on-site assistance needed by vendors or contractors
  • Communicate to our user base on planned maintenance, outages, etc…
  • Responsible for the inventory - and stock management of all IT hardware
  • Delivery of hardware to end users (e.g. monitors and consumables)
  • Supporting the HR on – and offboarding process by preparing all the required IT services and workplace needs
  • Responsible for the execution of recurrent and essential tasks to ensure high quality of key data e.g. Global Address List, Active Directory, Microsoft O365 licenses, certificates …
  • Execution of regular maintenance of all communication devices, printers, laptop/desktop and other work environment peripherals;
  • Contribute to the technical deployment of a full client installation (Microsoft Intune, Autopatch, SCCM);
  • Contributes to and adhere to applied system standards and/or specific project requirements;
  • Training to end-users on how to use workplace IT services;
  • Assist in integration and user-acceptance testing as part of major changes and/or IT projects.
  • Maintain work-instructions and create documentation in order to feed the knowledge database for known errors and customer FAQ in support of the overall Service Desk functions.

WORKING ENVIRONMENT AND PLACE OF WORK

People in LBC are complementary to each other, based on different backgrounds, ways of thinking and how to approach/resolve matters. Only through collaboration of these different perspectives can we fulfil our ambition as a group.

WHAT WE BELIEVE YOU NEED TO BE SUCCESSFUL AS IT SERVICE DESK ENGINEER

Professional education/experience and other requirements:

  • The required level of knowledge should begin with minimum a bachelor degree Information Technology or proven by experience and/or during the interview
  • Knowledgeable in basic IT concepts (Windows OS, Office365, Group Policy, AD user – and group management, …)
  • Knowledgeable in basic network concepts (TCP/IP, DHCP, DNS and networking technology),
  • Knowledgeable in basic workplace troubleshooting (printers/copiers, laptops/desktops)
  • Interested in new technologies (Intune, Autopatch,…)
  • Work experience with System Center Configuration Manager is a plus

Who are you

  • Strong service-oriented profile with clear interest in supporting end users and troubleshooting a technical workplace environment
  • Well-developed communication skills, ability to very well communicate both orally and in writing to all stakeholders, both to end-users, team and management;
  • Real team player that fits in well in the small IT team
  • Analytical & problem resolution skills
  • Ability to handle complaints
  • Accuracy with enough eye for detail
  • Pro-active mindset and hands-on approach
  • Problem sensitivity aptitude and problem solver
  • Willingness to travel and to perform regular on-site visits (Belgium & Netherlands) to perform on-site support
  • Can work independently
  • Willingness to learn new stuff
  • Committed to provide exceptional end-user service with high customer satisfaction
  • Ability and interested to manage small projects from start to delivery
  • Very good English and Dutch skills

REMUNERATION

  • Competitive salary, dependent upon experience
  • Hospitalization insurance/coverage
  • Meal vouchers

HOW TO APPLY

If you want to apply, please submit your resume accompanied by a brief motivation letter to Mees van der Pluijm m-vanderpluijm@lbctt.com. If you have any additional questions prior to your application, you can also contact Mees at +31 6 40104074.


APPLY